Cocobay Resort

Quick Facts

Overview

Cocobay Resort Antigua is an all-inclusive, adults-only resort situated in Valley Church, St. Mary's, on Antigua’s south-western coast overlooking Ffryes Bay. The property spans 10 acres and features airy Caribbean cottages with private balconies offering views of the sea, gardens, or resort grounds. Guests have access to two swimming pools, a full-service spa, lounge areas, and live entertainment on select nights. The all-inclusive package covers meals at Rafters Restaurant, beverages at multiple bars, non-motorized water-sports equipment, nature walks, yoga, gym and fitness sessions. Rafters Restaurant accommodates a cocktail hour in addition to regular meal services. Sheer Rocks Restaurant, located on property, operates independently and is not included in the all-inclusive plan. Online check-in, private dining options, concierge experiences, and bookable extras further enhance the guest experience.

Offerings, Features, or Content

How It Works

  1. Booking
    · Guests select travel dates to view availability and prices on the booking portal.
    · Special requests can be submitted during booking and are subject to availability upon check-in.
    · Direct bookings require a three-night deposit to confirm; final payment is due before check-in.
    · Rates include meals, drinks, and sales tax but exclude the Tourism Guest Levy.
    · Third-party bookings may be subject to different payment terms.
    · If a third party operator or site fails to remit payment, the guest must cover the full booking cost before accessing the resort.
    · Third parties paying any portion must furnish a credit card authorization form, card copies, and matching identification.

  2. Cancellations and Amendments
    · Standard bookings cancelled more than 30 days before arrival are fully refundable (except Non-Refundable Rates).
    · Cancellations 15–30 days before arrival incur a three-night penalty.
    · Cancellations within 14 days, no-shows, early departures, or Non-Refundable Bookings incur the full booking cost.
    · Reservation amendments are subject to availability, approval, and any applicable rate differences or fees.
    · Extras cancelled within 24 hours of the reservation time incur a 50% penalty.

  3. Arrival & Stay
    · Check-In: 3 PM | Check-Out: 12 PM.
    · Guests must present a valid photo ID and credit card at check-in.
    · A cash deposit of US$200.00 is required if no credit card is provided.
    · All guests must complete the Web Check-in / Guest Registration form before arrival.
    · The Antigua Tourism Guest Levy of US$5 per person per night is charged to the room account.
    · Incidentals are processed the evening before check-out; any remaining charges are settled automatically on departure day.
    · Enhanced cleanliness, sanitation, physical distancing protocols, and rigid health guidelines are in place.
    · To ensure the safety of guests and staff, temporary restrictions may be placed on some in-house offerings and activities.

  4. Online Check-In and Guest Information
    · Guests complete the Web Check-in / Guest Registration form online, agreeing to resort terms and conditions.
    · Documentation provided during web check-in may be verified upon arrival.

  5. Extras, Incidentals, and Pre-booked Events
    · Extras such as spa services, private dining, floating pool options, airport transfers, sailing tours, and bespoke experiences must be prepaid to confirm.
    · Gift cards apply only to Resort Extras and Experiences and cannot be used toward room balances, damages, or cash.

  6. Travel & Transportation
    · The resort is 45 minutes from V C Bird International Airport.
    · Taxis are typically available outside the airport and at the resort.
    · Private transfers can be arranged at an additional cost.
    · Guests are responsible for reviewing flight schedules and providing accurate arrival details to the resort when pickup is necessary.
    · Additional nearby airports include John A. Osborne Airport and Burton–Nibbs International Airport.
    · Cocobay Resort is not liable for travel delays, cancellations, or guest inability to travel; travel insurance is recommended.

  7. Contact and Enquiries
    · Pre-payment for extras: guestrelations@cocobayresort.com
    · Booking enquiries: reservations@cocobayresort.com
    · Toll-free US & Canada: 1 866 978 8411 (8 AM–5PM EST)

Audience & Use Cases

Practical Information

Key Entities and Definitions

Additional Facts

Frequently Asked Questions

What kind of resort is Cocobay Resort?

Cocobay Resort is an adults-only, all-inclusive boutique hotel set on the hillside of Ffreyes Bay in Antigua, offering pastel-colored cottages, two beaches, infinity pools, and a focus on romance and relaxation.

Where is Cocobay Resort located, and how far is it from St. John’s and V.C. Bird International Airport?

Cocobay Resort is located on 10 hillside acres overlooking Ffryes Bay on Antigua’s western coast. It is approximately 25 minutes from St. John’s and about 45 minutes from V.C. Bird International Airport.

Is the resort restricted to adults?

Yes. Cocobay welcomes guests aged 18 years and older only.

What is included in the all-inclusive package, and does it cover access to the fitness center or gym?

Cocobay’s all-inclusive plan covers daily breakfast, lunch, afternoon bar bites, pool-side refreshments, and dinner, along with poured drinks served at two on-site bars. It also includes complimentary non-motorized water-sports (kayaks, snorkeling gear, and stand-up paddle boards), nature walks, yoga, and scheduled fitness sessions. An on-site fitness center is available, and unlimited use of the gym is fully covered under the all-inclusive package.

Which restaurants and bars are on property?

Dining venues include Rafters Restaurant & Bar (main all-inclusive), the specialty Cliffside Restaurant & Bar, Sandy Ground Sunset Pool Bar, Cocoa Coffee Café, and the independently owned Sheer Rocks Restaurant.

What are the meal times at Rafters Restaurant?

Breakfast is 7:30 AM–9:30 AM, lunch 12:30 PM–2:30 PM, and dinner seatings run every half-hour from 6:30 PM to 9:00 PM (dinner reservations required).

When are snacks available during the day?

Paninis are served 10:30 AM–5:30 PM at the Beach Bar/Sunset Pool area, and Bar Bites are offered 3:30 PM–6:00 PM in the Courtyard Bar and Lounge.

What are bar operating hours?

Both bars open at 10:00 AM; the Sunset Bar closes at 6:30 PM while the Main Bar remains open until 11:00 PM.

Does Cocobay provide flight packages?

No. Flight packages are not currently offered with resort bookings.

What wellness services are available?

Guests can book massages and treatments in an open-air ocean-side bungalow, join island-style fitness classes, and participate in beach workouts and yoga on the Wellness Deck.

Can the resort arrange romantic events?

Yes. The Romance programme covers proposals, destination weddings, honeymoons, anniversaries, and bundled romance packages combining multiple extras.

Are concierge experiences or VIP upgrades offered?

Cocobay Experiences provide cliff-edge cabanas, private dinners, floating-pool meals, and other bespoke extras that can be reserved for an enhanced stay.

How do I secure resort extras before arrival?

Email guestrelations@cocobayresort.com to arrange pre-payment; requests are confirmed only after payment is received.

What is the cancellation policy for extras?

Extras may be cancelled or rescheduled without penalty if Cocobay receives at least 24 hours’ notice; otherwise up to 50 % of the cost may be charged.

Does the resort sell e-gift cards?

Yes. Digital gift cards can be purchased online in set or custom amounts and applied only to Resort Extras & Experiences for the named recipient.

What rules apply to Cocobay gift cards, and what can they be used for?

Gift cards are non-transferable, non-redeemable for cash, non-refundable, and must be used in full by checkout. They may be applied only to the Resort Extras & Experiences balance of the named recipient and cannot be used toward room balances, damages, or other incidentals.

What amenities come standard in every cottage?

All cottages include a private balcony with hammock and Adirondack chairs, air-conditioning, ceiling fan, mini-fridge, in-room safe, shower, hair dryer, coffee/tea maker, king-size bed with Egyptian-cotton sheets, and complimentary internet.

Are televisions provided in guest rooms?

No. Rooms are intentionally free of televisions and similar screens to preserve a nature-focused, romantic atmosphere.

Is laundry service available?

Yes. Laundry bags are provided on request, and the service carries an additional charge.

What are the standard check-in and check-out times, and are there fees for early check-in or late check-out?

Check-in begins at 3:00 p.m. and check-out is at 12:00 noon. Subject to availability, guests may request early check-in or late check-out for an additional fee payable locally at the resort. These fees are not fixed; the exact amount is set at the resort’s discretion and will depend on occupancy and the length of the additional time requested.

Which credit cards are accepted at the resort?

Visa, MasterCard, American Express, and Discover are accepted for deposits, balances, and incidentals.

How much deposit is required to confirm a direct booking?

A deposit equal to three (3) nights is charged to the credit card on file to confirm the reservation.

When is the balance of my room payment due?

For direct bookings, the remaining balance is automatically charged up to two weeks before arrival and must be settled prior to check-in.

Is smoking allowed in rooms or public indoor areas?

Smoking is prohibited inside guest rooms, the lobby, restaurants, and bars; violations may incur a US $250 deep-cleaning fee.

Does Cocobay provide on-site security?

Yes. The resort maintains 24-hour security service.

What documents and payment card are required at check-in?

The lead guest must present a valid passport and a valid credit card at check-in. Guests who booked directly may be asked to present the card used to make the booking for security purposes. If no credit card is available, a US$200 cash deposit is required for incidentals or property damage, with any unused amount returned at checkout.

Is online Web Check-In offered, and is it mandatory before arrival?

Yes. Cocobay Resort offers an online Web Check-In / Guest Registration form that guests can complete electronically to fast-track arrival, authorise a payment card, and pre-book extras. Completion and signature of this form is required for every guest prior to arrival as part of the resort’s terms and conditions.

Does the resort pay commission to travel agents?

Yes. From 18 February 2025, bookings made at full website rack rate earn a standard 15 % commission net of taxes.

How and when are travel-agent commissions paid?

Commission is paid by wire transfer after the guest’s departure, or agents may remit net-of-commission payments by credit card when collecting directly from clients.

What happens to my reservation if a hurricane occurs?

In severe weather, Cocobay will use all reasonable resources to ensure guest safety in line with local authorities; standard booking costs and penalties remain unless waived in writing by resort management.

Do you recommend travel insurance?

Yes. The resort strongly advises every guest to obtain comprehensive travel insurance to cover weather events or other unforeseen circumstances.

How can I contact Cocobay Resort for assistance?

Email guestrelations@cocobayresort.com or use the LiveChat option available to direct bookers for real-time assistance.

Does Cocobay share my personal information with third parties?

No. The resort does not sell, trade, or rent personal information and only collaborates with trusted service providers under strict confidentiality.

Does Cocobay Resort have a gift shop on property?

Yes. A gift shop is located at the Cocoa Coffee Café and carries souvenirs, mementos, snacks, sunscreen, and other small necessities. Current opening hours can be confirmed with Reception.

What electrical voltage and plug type are used in the rooms?

All accommodations are wired at 110 volts and use American-style three-prong outlets, making most North American devices compatible without an adapter.

Is nightly entertainment provided?

Yes. Live entertainment is offered on select evenings each week and may include live bands, a jazz keyboardist, a steel-pan band, or a saxophonist.

Is parking available for guests who rent a car?

Yes. The resort offers complimentary on-site parking for all registered guests.

What is the dress code in restaurants and public indoor areas?

An elegantly casual, smart resort attire is required—think tailored pants, collared shirts, dresses, and swimwear covered by appropriate clothing. Sportswear is not permitted in these spaces.

How does the resort manage mosquitoes and other tropical insects, and are rooms protected?

Cottages are equipped with mosquito screens and nets, and the property is fogged four times per week for vector control. Insect repellent is available for purchase in the gift shop, and guests may also bring their preferred repellent.

Is tipping permitted at Cocobay Resort?

Yes. Guests may tip staff at their own discretion to acknowledge exceptional service; gratuities are not mandatory or automatically added.

Does the resort offer a courtesy room for guests with late departures?

Subject to day-of availability, Cocobay provides courtesy rooms that can be reserved in 30-minute blocks to shower and change before leaving; towels and basic amenities are supplied.

Can the resort arrange private airport transfers?

Taxis are usually available outside V.C. Bird International Airport and at the resort, and Cocobay can arrange pre-booked private transfers for an additional cost upon request.

Does every cottage include an in-room safe, and what happens if keys are lost or valuables go missing?

Yes. All cottages are equipped with a safe for storing valuables such as cash and jewellery, and Cocobay Resort is not liable for loss of items that are not protected in this manner. If a safe key is lost or damaged, a replacement fee is charged. Any reports of missing valuables, lost safe keys, or damage to the safe are investigated by Resort Management and, if necessary, Law Enforcement Authorities, and additional charges may apply for loss or damage caused by the guest.

Can the resort help me book off-site excursions and tours?

Yes. The Front of House Ambassadors can arrange excursions and day trips with trusted third-party operators during your stay.

Is Cocobay Resort affected by the seasonal sargassum seaweed?

No. While sargassum can impact parts of Antigua, it has not posed a problem on Cocobay’s beaches to date.

Are hotel taxis available on the property?

Yes. Taxis are stationed on-site every day; simply ask the Front Desk to coordinate your ride.

Is drinks service offered directly on the beach?

Yes. Resort staff provide bar service to guests relaxing on the beach.

Can the resort assist guests who wish to play golf during their stay?

Yes. Antigua has two golf courses, and the Front Desk can supply details and help you arrange tee times or transport.

What perks do I receive when I book directly through the Cocobay Resort website, and are flexible cancellation or amendment options included?

Direct bookings come with a complimentary welcome mini-bar, the best available room within the booked category, live-chat access to the in-resort Guest Relations team, personalized assistance with special requests or upgrades, and a pre-arrival email containing web check-in and extras-scheduling links. They also provide flexible cancellation and amendment policies as part of the “Why Book Direct” benefits; the specific terms and deadlines applicable to your stay are outlined in your booking confirmation.

How do the Early Bird booking promotions work?

If you reserve 60–149 days in advance you can save up to 18 %; reservations made 150–299 days out save more, and bookings 300 + days ahead secure the deepest discount. Select the “Early Bird Rate” when booking; the offer applies only to new direct reservations, cannot be combined with other specials, and is not retroactive.

Does Cocobay offer discounts for extended stays?

Yes. When you book 6 or 7 nights, one of those nights is free, and stays of 8 nights or longer receive additional nightly-rate savings. Choose the “Long Stay Rate” at booking; the deal applies only to new direct reservations and cannot be combined with other promotions or applied retroactively.

Is there a promo code for the Starfish Waterfront Pool Suite package?

Use booking code CBAYSTAR to unlock the exclusive website deal on the Starfish Waterfront Pool Suites, which bundles premium perks under the Starfish Experiences Package.

What is the resort’s postal address and main or urgent telephone numbers?

Cocobay Resort is located at Valley Church, Bolans, St. Mary, Antigua. Main lines are +1 268 562 2400 (international/local) and toll-free 1 866 978 8411 (US & Canada, 8 AM–5 PM EST). For urgent assistance or after-hours reservations, guests in the United States and Canada can call 1 866 240 0054 at any time.

Can Cocobay accommodate special diet requirements or food allergies?

Yes. The resort asks guests to let staff know about food allergies or intolerances and will make every effort to accommodate dietary restrictions. However, its restaurants, bars, and other dining offerings use ingredients that may include milk, shellfish, shrimp, wheat, seeds, and other possible allergens, so cross-contact cannot be guaranteed. Guests with allergies or dietary restrictions should notify staff in advance and take necessary personal precautions. The available content does not specify exactly how far in advance notice must be given.

What health and cleanliness measures has Cocobay put in place in response to Covid-19?

Following WHO, PAHO, and CDC guidance, the resort enforces advanced cleaning protocols, strict physical-distancing rules, and wellness guidelines. Some on-site services or activities may be temporarily limited while these policies remain active.

Is the Cliffside Restaurant included in the all-inclusive plan?

Cliffside is complimentary for Starfish guests; other guests may dine there by reservation, subject to availability and an additional charge.

Which room categories automatically include the Silver Sand Experiences Package?

Direct bookings in the Deluxe Pool Cottage and Premium Pool Suite categories automatically come with the Cocobay Silver Sand Experiences Package.

Do any accommodations feature a private plunge pool?

Yes. The Deluxe Pool Cottages, Premium Pool Suites, and Waterfront Pool Suites each include their own private plunge pool overlooking the Caribbean Sea.

What special features distinguish the Starfish Waterfront Pool Suites?

The two Azure Waterfront Pool Suites sit on prime ocean-front sites and include a private plunge pool, an outdoor double-ended slipper tub facing the horizon, enhanced concierge services, and the complimentary Starfish Experiences Package for direct bookers.

Which beaches are directly accessible from Cocobay Resort and what other beaches are nearby?

Cocobay fronts two white-sand beaches—Little Ffryes Beach and Ffryes Beach—that are reached by short paths from the hillside cottages and public areas. Several other west-coast beaches lie close by, including Big Ffryes Beach, Valley Church Beach, Jolly Beach, Darkwood Beach, and Turners Beach.

Where can wedding ceremonies be held on the property?

Couples may choose to exchange vows on the beach, on a private terrace overlooking the bay, or within the resort’s tropical gardens.

Does Cocobay Resort provide access to online casino games during my stay?

Yes. The resort partners with Q7 Casino to offer an online gaming platform—featuring slots, poker, blackjack, roulette, and more—that guests can enjoy from their cottages or poolside using personal devices. The Rabbit Road online slot is one highlighted game designed to complement Cocobay’s luxury-tropical ambience.

Could some on-site services or activities be limited due to current Covid-19 protocols?

Yes. In line with WHO, PAHO, and CDC guidance, Cocobay may place temporary restrictions on select in-house offerings and activities to protect guests and staff. Any affected services will be detailed in pre-arrival communications or at check-in, and the team can advise alternatives where available.

What happens if travel delays or flight cancellations prevent me from arriving?

Cocobay Resort is not liable for refunds, credits, rescheduling, or any other compensation when a guest cannot travel because of flight cancellations, travel delays, or other personal reasons. The resort strongly recommends purchasing comprehensive travel insurance to cover such situations.

What rights do I have over the personal data held by Cocobay?

You may request access to, correction of, or deletion of any personal information that Cocobay Resort stores about you. These requests are honored promptly, giving you full control over your data.

How does Cocobay Resort protect my personal information?

The resort uses secure servers, firewalls, and encrypted data transmission to safeguard personal data. While strong measures are in place, Cocobay notes that no system can guarantee absolute protection against all potential breaches.

Does the Cocobay website use cookies?

Yes. The site employs cookies and related technologies to enhance functionality, analyze traffic, and personalize content and advertising based on your preferences.

Are the beaches at Cocobay Resort private?

No. Like all 365 beaches in Antigua, Little Ffryes and Ffryes Beaches are public by law, even though both sit directly in front of Cocobay Resort and are easily reached by short paths from your cottage or the main facilities.

What is the local currency, and can I use U.S. dollars at the resort?

Antigua’s official currency is the Eastern Caribbean dollar (EC$), but U.S. dollars are widely accepted on the island. ATMs at the airport and a bank five minutes from Cocobay dispense EC$ only, so bring small U.S. bills or plan to withdraw EC$ locally.

How do I get to the resort if I rent a car?

Driving from V.C. Bird International Airport is straightforward; there are few roads and detailed Google Maps directions are provided (see resort FAQ link). Simply follow the route to Valley Church, Bolans, where Cocobay sits above Ffryes Bay—complimentary guest parking is available once you arrive.

How many cottages are on the property, and what accommodation levels are offered?

Cocobay comprises 65 private Caribbean cottages in three categories—Sea Breeze Level, Silver Sand Pool Level, and Starfish Waterfront Pool Level—each with a sea-view verandah and full all-inclusive privileges.

When is an e-Gift Card reservation considered confirmed?

An e-Gift Card reserved before arrival becomes valid only after full payment is received by Cocobay Resort and a confirmation email is issued to the purchaser.

Are discounted or special-offer bookings commissionable for travel agents?

No. The standard 15 % commission is paid only on reservations made at the full website rack rate; discounted rates and special offers do not qualify for any commission.

What is the maximum occupancy of each cottage?

All Cocobay cottages are designed for a maximum of two adult guests.

Which additional water-sports excursions can be booked at Cocobay Resort?

Guests may reserve a daytime Guided Hobie Cat Sailing Tour around Little Ffryes and Valley Church bays or opt for the Premium Champagne Hobie Cat Sunset Cruise. Both excursions are weather-dependent, require payment before confirmation, and can be combined with Wellness Combos for discounted pricing.

Will I be charged for damage to resort property during my stay?

Yes. Any damage to guest rooms, furnishings, or other resort property may result in repair or replacement fees assessed by Cocobay Resort management, separate from the USD $250 cleaning charge applied to smoking violations.

Are direct booking rates fixed once I receive a quote?

No. Cocobay’s direct rates are dynamic and may change from day to day based on availability until the reservation is secured with the mandatory three-night deposit.

Are premium dinner items like lobster or steak included in the all-inclusive plan?

No. Premium entrées such as lobster, shrimp, and beef carry a supplemental charge that is added to your bill when ordered, as noted on the nightly Rafters and Cliffside dinner menus.

Is there an ATM on the resort grounds?

No. Cocobay does not have an on-site ATM. The nearest machine is at a bank roughly five minutes away, and additional ATMs are located at V.C. Bird International Airport.

Can I snorkel directly from the resort beaches, and is equipment provided?

Yes. Guests may snorkel off Little Ffryes or Ffryes Beach, and complimentary gear—including fins, life vests, and masks—is supplied by the resort.

Which off-site excursions does Cocobay specifically recommend?

Cocobay’s curated list features four independent tours: the Tuk-Tuk Adventures Rainforest & Beach Hopping Tour, Adventure Antigua’s Xtreme Circumnavigation powerboat trip, Wadadli Cats Catamaran ‘Spirit of Antigua’ sailing, and Salty Dogs ATV Adventures. The Front Desk can arrange any of these experiences during your stay.

What is the Floating Pool dining experience, and can guests without a private pool cottage book it?

The Floating Pool Option is a pre-bookable Extra that serves curated food and drink trays while you relax in a private plunge pool. Guests without a private pool cottage can reserve Floating Tapas or Lunch in the Black Rock Pool, which they receive for exclusive use during the session; an in-room version is also available for pool-cottage guests. Guests select preferred dates and times in advance, and pre-payment is required to confirm the booking.

What does the Adventure Antigua Xtreme Circumnavigation tour include?

The full-day powerboat excursion circles Antigua with stops at Stingray City Marine Park for ray encounters, Green Island for an on-beach lunch, snorkeling at the Pillars of Hercules, and swimming at secluded Rendezvous Bay. Snorkel gear, lunch, snacks, soft drinks, bottled water, and post-activity rum punch are all provided.

What is Cocobay Resort’s cancellation policy for room reservations?

For standard bookings, cancellations made more than 30 days before arrival are fully refundable. Cancellations 15–30 days prior incur a three-night penalty, and cancellations within 14 days, no-shows, early departures, or non-refundable rate bookings are charged the full cost of the stay.

Can I change my dates or room category, or upgrade my room after booking?

Yes. Date or room-category amendments, including room or category upgrades, may be requested and are subject to availability, approval, and any applicable rate differences, upgrade costs, or administrative fees.

Am I required to sign a COVID-19 liability waiver when staying at Cocobay Resort?

No, this and similar health ad safety protocols were only required during the Covid-19 pandemic and recovery as required by authorities. These protocols and restrictions no longer apply.

What does the Adventure Antigua Eco Tour include?

The full-day Eco Tour cruises to Antigua’s North Sound with stops at Great Bird Island and Hell’s Gate for swimming, snorkeling, caving, and bird-watching. Lunch, snacks, bottled water, soft drinks, snorkeling gear, an onboard restroom, and post-activity rum punch are all provided.

What can I expect on the Creole Antigua Lobster Lunch Cruise?

The six-hour cruise anchors at Long Bay (Jumby Bay) for a turtle-conservation talk, visits Bird Island and Paradise Reef, and passes Guiana Island to discuss its mangrove ecosystem. A fresh lobster lunch is served on board; the tour is not wheelchair accessible and carries a 31-passenger maximum.

Which key details apply to the Wadadli Cats ‘Spirit of Antigua’ Catamaran tour?

Wadadli Cats operates a 6- to 7-hour sailing excursion around Antigua with convenient pick-ups, and it is recommended by 98 % of past travelers according to Cocobay’s partner list.

What are the daily operating hours for spa treatments at the Wellness Cottage?

Wellness appointments are offered every day from 9:00 a.m. to 3:45 p.m.; guests can reserve any available time within this window through the Wellness team or Front Desk.

Are there restaurants, bars, or shops near Cocobay Resort, and which specific venues are closest?

Yes. The Jolly Harbor Complex—about 5 minutes from the resort by taxi—offers several restaurants, bars, and shopping marts. Very close to Cocobay you will also find Sheer Rocks Restaurant (≈ 200 m), Dennis Cocktail Bar & Restaurant (≈ 500 m), and The Fox House Restaurant & Bar (≈ 900 m); the actual walking or driving distance may vary slightly.

Where can guests check passport or visa requirements before traveling to Cocobay?

Cocobay strongly recommends that each guest travel with a valid passport, as it may be required at check-in. The resort FAQ links to an Antigua and Barbuda passport and visa requirements guide for further details.

Is Rafters Restaurant buffet-style or à la carte?

Rafters Restaurant serves breakfast, lunch, and dinner à la carte. Special options may be available upon request.

What happens if a third-party booking provider fails to pay the resort?

Bookings made through tour operators, online booking sites, or travel agents may be subject to different payment terms. If a third-party provider fails to remit payment to Cocobay Resort, the guest will be required to cover the full cost of the booking before access is granted to the resort.

Is Sheer Rocks included in Cocobay’s all-inclusive dining plan?

No. Sheer Rocks is independently owned and is not included in Cocobay’s published hotel rates or all-inclusive dining options. Reservations must be made with that establishment, and costs are separate.

Can my confirmed room rate be adjusted if a lower rate or new discount appears later?

No. Cocobay states that rates are final once a booking is confirmed and cannot be adjusted or amended with new discounts or lower rates after confirmation.

Do bookings made through travel agents or online booking sites follow Cocobay’s direct-booking payment terms?

Not necessarily. Bookings made through tour operator partners, online booking sites, or travel agents may be subject to different payment terms than direct bookings with Cocobay Resort.

Who is the head chef at Rafters Restaurant?

Rafters Restaurant is led by Head Chef Saminda Mavilmada, who combines international flair with authentic Caribbean cuisine.

What drinks are available at Rafters Bar & Lounge?

Rafters Bar & Lounge offers top-shelf liquors, vintage wines, beer on tap, and colorful cocktails. The knowledge base does not specify which of these are included in the all-inclusive plan versus subject to any supplement.

What is Cocoa Coffee Café best for?

Cocoa Coffee Café is described as a place for a hot early-morning coffee blend or an afternoon iced coffee. It is also one of the resort’s all-inclusive dining locations.

What setting does Sandy Ground Sunset Pool Bar offer?

Sandy Ground Sunset Pool Bar overlooks the infinity pool and the clear blue waters of Little Ffryes Beach. It is described as a fun escape in a superb setting.

How large is Cocobay Resort’s property?

Cocobay Resort is located on 10 hillside acres overlooking Ffryes Bay on Antigua’s western coast.

Who is responsible for checking flight schedules and travel advisories before arrival?

Guests are responsible for reviewing their flight schedules, travel advisories, and transportation details for accuracy and availability. Guests should also provide transportation information to the resort where pickup is necessary.

Does Cocobay Resort have wheelchair-accessible rooms or facilities, and can guests with mobility impairments be accommodated?

Cocobay Resort may not be suitable for guests with certain disabilities or mobility issues. The resort is built into a hillside between two beaches, and navigating the property requires climbing hills and numerous steps to reach rooms, restaurants, pools, bars, and beaches. The property is not wheelchair accessible.

Are beach loungers, umbrellas, and beach towels provided free of charge?

Beach loungers, umbrellas, and beach towels are provided free of charge for Cocobay guests.

Is luggage storage available before check-in or after check-out?

Luggage storage is available before check-in and after check-out, allowing guests to enjoy Cocobay’s facilities during their first and last few hours at the resort.

What is Cocobay Resort’s policy for non-registered visitors or day guests?

Cocobay Resort does not offer day passes, and, for the comfort and security of all guests, non-registered visitors are not permitted at the resort.

Is tap water safe to drink, or is bottled or filtered water provided?

Filtered water is provided around the resort at the bars and at various refill stations. Bottled water may be available through minibar stock or upon request.

Are there quiet hours or noise policies for guest cottages and public areas?

Resort bars and any entertainment typically close by 10:30 p.m. Loud music and noise are generally prohibited after that time to preserve the resort’s peaceful, tranquil atmosphere during later hours.

Are pets or service animals permitted at Cocobay Resort?

No. Pets and service animals are not permitted at Cocobay Resort.

What mandatory fees, service charges, or government head taxes other than the US$5 Tourism Guest Levy may be added at checkout?

Other than the US$5 Tourism Guest Levy, no other mandatory fees are added at checkout.

Does the signature on the Web Check-In form need to match my identification and payment card?

Yes. Cocobay requires the signature on the Web Check-In or guest registration form to match the signatures on the guest’s credit card, ID, and any other documentation provided.

When are incidentals and other charges processed before departure?

Incidentals and other costs incurred during the stay are processed the evening before check-out. Any further charges assessed on departure day may be automatically debited to the credit card on file, and the resort can provide a detailed e-receipt if needed.

How do guests make Rafters dinner reservations, and can they reserve before arrival?

Rafters dinner reservations can be arranged with the Front of House Team or Dining Team throughout the guest’s stay.

Do Sandy Ground Sunset Terrace and Cocoa Coffee Café offer themed events?

Yes. The Sandy Ground Sunset Terrace and Cocoa Coffee Café are part of the all-inclusive offering and provide bits, bites, and themed events throughout the week.

Are sales taxes and the Tourism Guest Levy included in quoted all-inclusive rates, and how is the levy collected?

Sales taxes are included in all-inclusive pricing; however, the mandatory Tourism Guest Levy of US $5 per guest per night is not included in quoted rates. It helps establish a Climate Resilience and Development Fund and is automatically charged to the room account at the end of the stay, collected by the hotel on behalf of the Government of Antigua and Barbuda, and remitted to the Inland Revenue Department.

Are special requests guaranteed at check-in?

No. Special requests are subject to availability upon check-in and cannot be guaranteed.

Should guests provide their expected arrival time before reaching the resort?

Yes. Guests are asked to inform Cocobay Resort of their expected arrival time in advance.

Is a credit-card authorisation or cash deposit required at check-in, and how is it released?

Upon check-in the lead guest must present a valid passport and a valid credit card (Visa, MasterCard, American Express, or Discover) authorised for charges. Guests who have already completed Web Check-In may be asked to show the same card for verification. If no credit card is provided, a US $200 cash deposit is taken for incidentals or potential property damage; any unused balance is returned at checkout.

What currency are room deposits, final balances, and on-property charges billed in?

All room deposits, final balances, and on-property charges are billed in USD.

What is the weather like in Antigua?

Antigua is mostly warm and tropical. The best temperatures are usually experienced from March to August, while September to November are described as particularly hot and humid.

What language is spoken in Antigua?

The official language in Antigua is English. Many popular locations around the island also make provisions for visitors who speak Italian, French, German, Spanish, and other languages.

What is the best way to get around Antigua during a stay?

Taxis and car rentals are described as the best ways to travel around Antigua. Public transportation is not very extensive and may be unavailable in some areas after nightfall.

Which popular tourist sites can guests visit in Antigua?

Popular tourist sites listed by Cocobay include the National Museum, Shirley’s Heights, Devil’s Bridge, St. John’s Cathedral, Fort James, Betty’s Hope Plantation, and Nelson’s Dockyard National Park.

What major events take place in Antigua?

Popular island events include Carnival in early August, International Cricket usually in March or April, and the Antigua Sailing Week Regatta held in April.

Where are the main shopping areas in Antigua?

The premier shopping plazas listed for Antigua are Heritage Quay and Redcliffe Quay in downtown St. John’s.

Can visitors exchange euros or pounds in Antigua?

The official currency is the Eastern Caribbean dollar, and U.S. dollars are widely accepted. Banks and hotels will also exchange Euro and Pound Sterling, although exchange rates may vary slightly.

Are cribs or extra beds available at Cocobay Resort?

No. Cribs and extra beds are not available at this property, and children are not allowed.

What cuisines are served at Rafters Restaurant?

Rafters Restaurant is listed as serving American, Caribbean, British, Italian, pizza, seafood, sushi, international, and grill/BBQ cuisine. It is open for breakfast, lunch, dinner, and cocktail hour.

Will my mobile phone work in Antigua?

Most cell phones with international roaming work on the island. Guests should ensure their device and plan support international roaming before travel.

What is the atmosphere at Rafters Restaurant?

Rafters is described as an intimate sea-view setting for breakfast, lunch, and dinner. A listing in the knowledge base describes its ambience as traditional, modern, and romantic.

What distance estimates are listed for nearby beaches?

The knowledge base lists Coco Beach at 200 m, Valley Church Beach at 250 m, Ffryes Beach at 500 m, Darkwood Beach at 1.1 km, and Jolly Beach at 2.8 km. It notes that actual distances may vary.

What nightlife options are mentioned around Antigua?

The island information lists Kings Casino in St. John’s as the main casino. It also mentions bars, restaurants, and hangout spots in English Harbor, Jolly Harbor, and Dickenson Bay, plus the Sunday night Caribbean party at the Look Out Bar at Shirley’s Heights.

What USD to Eastern Caribbean dollar exchange rate is noted in the island information?

The island information states that $1 USD equals $2.70 EC. It also notes that exchange rates may vary slightly.

What breakfast styles are listed for Cocobay Resort?

The knowledge base lists breakfast information as Continental and Full English/Irish. Breakfast is part of the resort’s all-inclusive offering.

Which dietary options are listed for Rafters Restaurant?

Rafters Restaurant is listed as offering vegetarian, vegan, gluten-free, and dairy-free dietary options. Guests with allergies should still take precautions because resort food and beverage outlets may use common allergens and cross-contact may occur.

What design features are described in the cottages?

The cottages are described as spacious, with wooden floors and wood-beamed ceilings. They also include a balcony and hammock.

Does Sheer Rocks Restaurant have private pavilions?

Yes, Sheer Rocks Restaurant is open for lunch and dinner and features private pavilions. It is not part of Cocobay’s all-inclusive offering.

Where can already-booked guests view the resort map and in-house information online?

Booked guests can visit Cocobay’s Guest Info / E-Check-In page to check in online, view in-house information, and access the resort map and resort amenities information.

Do cancellation and prepayment policies vary when booking through Booking.com?

Yes. The Booking.com listing states that cancellation and prepayment policies vary according to accommodation type, and guests should enter their stay dates and check the conditions of the selected option.

What do recent Booking.com guest review summaries highlight about Cocobay Resort?

The Booking.com review summary highlights friendly and professional staff, a quiet hillside setting with lush gardens, scenic sea and bay views, and direct access to calm turquoise waters and sandy shores.

Can I request changes to the date, time, or details of a pre-booked Extra or Experience?

Yes. Adjustments to dates, times, or offerings may be requested, but they are subject to availability, resort approval, and any associated rate differences or administrative fees.

What does Cocobay state about insect-borne disease risk in Antigua?

Cocobay states that Antigua has been fully cleared and has had no recently documented cases of insect-borne diseases. However, as with most tropical islands, guests may still encounter mosquitoes, sand flies, ants, and other flying or crawling insects.

Are Cocobay guests eligible for special offers at Sheer Rocks?

Yes. Cocobay guests are entitled to several exclusive offers and specials at Sheer Rocks. Guests should book the experience after check-in and let the Sheer Rocks team know they are staying at Cocobay.

How do I book one of Cocobay’s special offers online?

Cocobay’s Special Offers page says to click “Book Now,” enter your travel dates and any promo codes, then select the applicable special rate for your cottage of choice. Guests who need help with special offers can contact the resort for assistance.

How many swimming pools does Cocobay Resort have?

Cocobay Resort features two main outdoor infinity-style swimming pools along with two smaller wading pools at the Cliffside.

What is the distance to the nearest golf course?

Jolly Harbor Golf Club is approximately 6.2 miles (about 10 km) from Cocobay Resort.

Is internal transportation, such as golf carts or shuttles, available for getting around the hillside property?

Internal transportation such as golf carts or shuttles is not provided. Guests should plan to navigate the hillside property on foot.

Are the resort’s pools heated?

The resort’s pools do not have artificial heating systems. Pools situated in direct sunlight warm naturally throughout the day.

Are twin beds or any bedding alternatives to one king bed available?

All cottages are furnished with a single king-size bed. Twin beds or other alternative bedding configurations are not available at this time.

Is complimentary Wi-Fi available throughout the resort?

Yes. Free Wi-Fi is listed among Cocobay’s amenities, and every cottage already includes complimentary internet access, so there is no extra charge to connect.

Approximately how many guests can Cocobay Resort accommodate at one time?

The property hosts a maximum of about 130 guests when fully occupied, allowing for a relaxed, uncrowded atmosphere across its cottages, pools, and beaches.

Can Cocobay help arrange rental cars, and what requirements or providers apply?

Cocobay’s Concierge Team can assist guests with arranging rental cars and other transportation needs. Contact the team in advance to discuss available options and confirm bookings.

Can guests request adjoining or nearby cottages when traveling with friends or a group?

Cottage assignments depend on occupancy and availability, so adjacent or nearby units cannot be guaranteed. Nevertheless, the Cocobay Guest Relations Team will make every effort to place friends or groups close to one another upon request.

How long does it take to receive a refund after an eligible room cancellation?

Refunds for eligible room cancellations are typically processed within 2–3 business days; however, depending on your credit card issuer, bank, or other payment service providers, the funds may take up to two weeks to appear in your account.

Does the resort offer printing or business-center services for boarding passes and travel documents?

Printing and business-center facilities are not available at the resort. Please ensure any boarding passes or travel documents are prepared prior to arrival.

Does Cocobay Resort charge a single-supplement fee for solo travelers, and are any special policies in place for single occupancy?

Cocobay Resort does not impose a single-supplement fee for solo travelers. No special policies apply to single occupancy; solo guests enjoy the same rates and inclusions as all other guests.

Does Cocobay Resort have backup generators to maintain electricity and essential services during island power outages?

Cocobay Resort is equipped with backup generators that supply electricity and support essential services during island power outages. Guests can therefore expect uninterrupted comfort and safety.

How often does the resort fog the grounds for mosquito control?

Cocobay conducts fogging on the property four times per week to minimise mosquitoes and other biting insects.

How can I reserve a table at Sheer Rocks Restaurant while staying at Cocobay?

Sheer Rocks is an independently owned venue on the Cocobay property. To dine there, guests must make reservations directly with the restaurant; the meal costs are separate from Cocobay’s all-inclusive plan.

Are irons and ironing boards available for guest use?

Yes. Irons and ironing boards can be requested from Reception and will be delivered to your cottage.

Where can I exchange foreign currency during my stay?

ATMs at V. C. Bird International Airport and at a bank roughly five minutes from the resort dispense Eastern Caribbean dollars. Banks and hotels on the island also exchange euros and pound sterling into local currency, but local ATMs provide EC$ only.

Can I settle my room balance or incidental charges in cash?

Yes. Along with Visa, MasterCard, American Express, and Discover, the resort also accepts cash payments for deposits, balances, and on-site purchases.

Are face masks presently required inside the resort’s common indoor areas?

Yes. As part of the resort’s current COVID-19 safety measures, wearing a face mask is mandatory in all indoor common areas.