Cocobay Resort

Quick Facts

• What it is
  Adults-only, all-inclusive beachfront resort on the sun-kissed shores of Antigua.

• Primary offerings
  Private Caribbean cottages and suites, all-inclusive dining and bars, wellness spa, beaches and non-motorised water-sports, concierge-level experience packages, romance and special-event services, resort extras, and e-gift cards.

• Location / service area
  Panoramic hillside and beachfront setting in Valley Church, St. Mary’s, Antigua, West Indies.

• Contact
  Website: https://cocobayresort.com
  Email: reservations@cocobayresort.com | guestrelations@cocobayresort.com
  Phone: +1 866 978-8411 (US & CAN Toll-Free) | +44 800 041 8712 (UK Toll-Free) | +1 268 562 2400 (International)

• Pricing / costs
  · Room deposit: three (3) nights charged at booking for direct reservations.
  · Mandatory Tourism Guest Levy: US $5 per person per night, collected at check-out.
  · Safe-key replacement fee applies if the in-room safe key is lost or damaged.
  · Smoke-free violation fee: US $250 plus assessed damages.
  · Gift cards: Bronze US $200, Silver US $350, Gold US $500, or custom (minimum US $120).

• Key constraints / requirements
  Valid passport and credit card required at check-in (US $200 cash deposit only if no card).
  Smoke-free interiors, elegantly casual dress code, rugged terrain may challenge guests with mobility issues.
  Pets and animals are not permitted anywhere on the property.

Overview

Cocobay Resort is an adults-only, all-inclusive hideaway consisting of pastel-colored cottages and premium pool suites cascading down a breezy hillside to two white-sand beaches on Antigua’s west coast. All accommodations provide ocean or sea-view settings, many with private plunge pools and outdoor slipper tubs. Guests enjoy infinity pools, panoramic restaurants and bars, complimentary non-motorised water-sports, spa and wellness treatments, and curated extras such as floating pool dining and cliffside cabanas. Health and safety protocols follow advanced cleanliness, sanitation, and physical-distancing guidelines. Direct bookers gain flexible cancellation, a complimentary welcome mini-bar, and priority assistance from the in-resort guest-relations team.

Offerings, Features, or Content

• Accommodation
  · Starfish Waterfront Pool Suites: premier oceanfront locations, private plunge pool deck, outdoor double-ended slipper tub, Starfish Experiences Package, air-conditioning, ceiling fan, king bed, high-thread-count Egyptian-cotton sheets, bathrobes, Nespresso machine, mini-fridge, iron, ironing board, in-room safe, private balcony with hammock, daybed, and seating (sleeps 2).
  · Waterfront Pool Suites: unobstructed sea views, private plunge pool, outdoor slipper tub, balcony with Adirondack chairs and hammock, king bed with pillow-top mattress, air-conditioning, ceiling fan, Nespresso machine, mini-fridge, iron, ironing board, in-room safe, bathrobes, additional amenities (sleeps 2).
  · Silver Sand Pool Level – Premium Pool Suite: superior sea-view location, private plunge pool, balcony with Adirondack chairs, daybed and hammock, king bed with pillow-top mattress, Egyptian-cotton sheets, air-conditioning, ceiling fan, coffee machine, mini-fridge, bathrobes (on request), iron, ironing board, in-room safe (sleeps 2).
  · Standard Caribbean Cottages: private balcony with hammock and Adirondack chairs, air-conditioning, ceiling fan, mini-fridge, in-room safe, shower, hair dryer, coffee/tea maker, iron and ironing board (on request), king-size bed with Egyptian-cotton sheets, complimentary internet; some categories offer private plunge pools.

• Dining & Beverage
  · Intimate restaurants and bars serving breakfast, lunch, afternoon bites, pool-side refreshments, and dinner.
  · Pop-Up Bites and Cocobay Cocktail specials appear throughout the resort.
  · Private Dining Extras and Floating Pool Extras for bespoke culinary experiences.

• Core facilities & complimentary guest services
  · Multiple infinity pools and Black Rock Pool.
  · Two white-sand beaches with complimentary kayaks, snorkeling gear, and stand-up paddle boards.
  · Complimentary resort-wide Wi-Fi and in-room internet.
  · 24-hour on-site security.

• Wellness & Activities
  · Spa treatments, wellness deck, yoga sessions, nature walks.
  · Local cultural performances on select evenings.

• Optional paid extras
  · Cliffside day or sunset cabanas with cocktails and bites.
  · Spa packages, private celebrations, proposal planning, floating pool dining, and other concierge-arranged events.

• Travel-agent programme
  · Standard 15 % commission on full rack-rate bookings made from 18 February 2025; paid by wire transfer after guest departure or via net-of-commission credit-card remittance.

How It Works

1. Booking
   · Direct online reservations require a three-night credit-card deposit.
   · Discounted rates and special offers are non-commissionable to agents.
   · Full payment for any travel-agent-collected booking must be made to confirm the reservation.

2. Pre-Arrival
   · Guests receive a pre-arrival email with Web Check-In and links to schedule extras.
   · Web Check-In captures passport ID images, preferred meal times, allergy notices, and credit-card authorisation for incidentals and taxes.

3. Cancellation & Amendments
   · Cancellations more than 30 days before arrival: fully refundable.
   · Cancellations 15–30 days before arrival: penalty of three nights.
   · Cancellations within 14 days, no-shows, early departures, or non-refundable bookings: full cost of stay charged.
   · Extras or experiences cancelled within 24 hours of reservation time may incur a 50 % penalty.

4. Arrival & Stay
   · Check-In: 3 p.m. | Check-Out: 12 p.m.
   · Lead guest must present a valid passport and credit card; US $200 cash deposit is required only when no credit card is available.
   · Throughout the stay, guests may schedule spa services, cabanas, private dining, and other concierge experiences.

5. Payments
   · Accepted cards: Visa, MasterCard, American Express, Discover.
   · Credit-card information is encrypted and processed securely; the resort does not store payment details.

Audience & Use Cases

• Couples seeking romantic escapes, honeymoons, anniversaries, or proposals.
• Travelers who prefer adults-only, all-inclusive Caribbean resorts with elevated dining and private plunge pools.
• Wellness enthusiasts interested in spa treatments, yoga, and nature-focused relaxation.
• Travel agents booking upscale beach vacations with commission opportunities.

Practical Information

• Check-In 3 p.m. / Check-Out 12 p.m.
• Mandatory Tourism Guest Levy of US $5 per guest per night is charged to the room account at departure.
• Lost or damaged in-room safe key incurs a replacement fee.
• Laundry service is available at an additional charge; laundry bags provided on request.
• Resort recommends comprehensive travel insurance for weather events or unforeseen circumstances.
• Advanced cleanliness, sanitation, and physical-distancing protocols remain in effect; the resort is not liable for illness related to COVID-19 or insect-borne diseases.
• Complimentary internet is available in all cottages and public areas.

Key Entities and Definitions

• Starfish ⭐️ Experiences Package – Complimentary premium inclusions for direct Starfish Waterfront Pool Suite bookings (airport transfers, VIP welcome, concierge services, exclusive access perks, early check-in/late check-out, daily restocked mini-bar, and more).
• Silver Sand ⊛ Experiences – Enhanced inclusions packaged with Silver Sand Pool Level suites.
• Waterfront Pool Suite – Oceanfront suite category featuring private plunge pool and slipper tub.
• Premium Pool Suite – Silver Sand Pool Level accommodation with private plunge pool.
• Web Check-In – Online portal for guest registration, credit-card authorisation, and extras scheduling.
• Tourism Guest Levy – Government-mandated US $5 nightly fee supporting climate resilience and development.

Additional Facts

• The resort is unaffected by the sargassum seaweed localized to the north and east coasts of Antigua.
• The resort does not sell, trade, or rent guest personal information and collaborates only with trusted service providers under strict confidentiality agreements.

Frequently Asked Questions

What kind of resort is Cocobay Resort?

Cocobay Resort is an adults-only, all-inclusive boutique hotel set on the hillside of Ffreyes Bay in Antigua, offering pastel-colored cottages, two beaches, infinity pools, and a focus on romance and relaxation.

Where exactly is the resort located?

The property sits on the slopes above Little Ffryes and Ffryes beaches on Antigua’s west coast, providing panoramic views of the turquoise Caribbean Sea.

Is the resort restricted to adults?

Yes. Cocobay welcomes guests aged 18 years and older only.

What is included in the all-inclusive package?

The plan covers daily breakfast, lunch, afternoon bar bites, pool-side refreshments, dinner, poured drinks at two bars, non-motorized water sports (kayaks, snorkeling gear, stand-up paddle boards), nature walks, yoga, gym access, and fitness sessions.

Which restaurants and bars are on property?

Dining venues include Rafters Restaurant & Bar (main all-inclusive), the specialty Cliffside Restaurant & Bar, Sandy Ground Sunset Pool Bar, Cocoa Coffee Café, and the independently owned Sheer Rocks Restaurant.

What are the meal times at Rafters Restaurant?

Breakfast is 7:30 AM–9:30 AM, lunch 12:30 PM–2:30 PM, and dinner seatings run every half-hour from 6:30 PM to 9:00 PM (dinner reservations required).

When are snacks available during the day?

Paninis are served 10:30 AM–5:30 PM at the Beach Bar/Sunset Pool area, and Bar Bites are offered 3:30 PM–6:00 PM in the Courtyard Bar and Lounge.

What are bar operating hours?

Both bars open at 10:00 AM; the Sunset Bar closes at 6:30 PM while the Main Bar remains open until 11:00 PM.

Does Cocobay provide flight packages?

No. Flight packages are not currently offered with resort bookings.

Which activities are complimentary with my stay?

Included activities are kayaking, snorkeling, stand-up paddle boarding, nature walks, yoga sessions, use of a fitness studio, and other island-style workouts.

What wellness services are available?

Guests can book massages and treatments in an open-air ocean-side bungalow, join island-style fitness classes, and participate in beach workouts and yoga on the Wellness Deck.

Can the resort arrange romantic events?

Yes. The Romance programme covers proposals, destination weddings, honeymoons, anniversaries, and bundled romance packages combining multiple extras.

Are concierge experiences or VIP upgrades offered?

Cocobay Experiences provide cliff-edge cabanas, private dinners, floating-pool meals, and other bespoke extras that can be reserved for an enhanced stay.

How do I secure resort extras before arrival?

Email guestrelations@cocobayresort.com to arrange pre-payment; requests are confirmed only after payment is received.

What is the cancellation policy for extras?

Extras may be cancelled or rescheduled without penalty if Cocobay receives at least 24 hours’ notice; otherwise up to 50 % of the cost may be charged.

Does the resort sell e-gift cards?

Yes. Digital gift cards can be purchased online in set or custom amounts and applied only to Resort Extras & Experiences for the named recipient.

What rules apply to Cocobay gift cards?

Gift cards are non-transferable, non-redeemable for cash, non-refundable, and must be used in full by checkout.

What amenities come standard in every cottage?

All cottages include a private balcony with hammock and Adirondack chairs, air-conditioning, ceiling fan, mini-fridge, in-room safe, shower, hair dryer, coffee/tea maker, king-size bed with Egyptian-cotton sheets, and complimentary internet.

Are televisions provided in guest rooms?

No. Rooms are intentionally free of televisions and similar screens to preserve a nature-focused, romantic atmosphere.

Is laundry service available?

Yes. Laundry bags are provided on request, and the service carries an additional charge.

What are the standard check-in and check-out times?

Check-in begins at 3:00 PM and check-out is at 12:00 noon.

Can I arrange early check-in or late check-out?

Subject to availability, early arrival or late departure can be booked for an additional local fee.

Which credit cards are accepted at the resort?

Visa, MasterCard, American Express, and Discover are accepted for deposits, balances, and incidentals.

How much deposit is required to confirm a direct booking?

A deposit equal to three (3) nights is charged to the credit card on file to confirm the reservation.

When is the balance of my room payment due?

For direct bookings, the remaining balance is automatically charged up to two weeks before arrival and must be settled prior to check-in.

Is the Tourism Guest Levy included in rates?

No. A mandatory levy of US $5 per guest per night is collected at the resort in addition to quoted rates.

What is the resort’s policy on pets?

Animals and pets are not allowed anywhere on the property.

Is smoking allowed in rooms or public indoor areas?

Smoking is prohibited inside guest rooms, the lobby, restaurants, and bars; violations may incur a US $250 deep-cleaning fee.

Does Cocobay provide on-site security?

Yes. The resort maintains 24-hour security service.

Can guests with mobility challenges be accommodated?

Because all pools, restaurants, bars, and the beach are accessed by steps, the property may not be suitable for guests with certain disabilities or mobility issues.

What documents are required at check-in?

The lead guest must present a valid passport and a valid credit card; a US $200 cash deposit is required only if no card is available.

Is online pre-check-in offered?

Yes. Guests can complete a Web Check-In form electronically to fast-track arrival, authorize a payment card, and pre-book extras.

Does the resort pay commission to travel agents?

Yes. From 18 February 2025, bookings made at full website rack rate earn a standard 15 % commission net of taxes.

How and when are travel-agent commissions paid?

Commission is paid by wire transfer after the guest’s departure, or agents may remit net-of-commission payments by credit card when collecting directly from clients.

What happens to my reservation if a hurricane occurs?

In severe weather, Cocobay will use all reasonable resources to ensure guest safety in line with local authorities; standard booking costs and penalties remain unless waived in writing by resort management.

Do you recommend travel insurance?

Yes. The resort strongly advises every guest to obtain comprehensive travel insurance to cover weather events or other unforeseen circumstances.

Are non-motorized water sports complimentary?

Yes. Kayaks, snorkeling equipment, and stand-up paddle boards are included in the all-inclusive rate.

Can I upgrade my room after booking?

Room and category upgrades are available for purchase, subject to availability at the time of request.

Is there a charge if I lose the safe key?

Yes. A fee is applied when a guest loses or damages the in-room safe key.

Does every cottage have internet access?

Complimentary internet service is provided in all cottages.

What taxes are already included in quoted all-inclusive rates?

Sales taxes are included in all-inclusive pricing; the Tourism Guest Levy and other government head taxes are excluded and payable on-site.

How can I contact Cocobay Resort for assistance?

Email guestrelations@cocobayresort.com or use the LiveChat option available to direct bookers for real-time assistance.

Does Cocobay share my personal information with third parties?

No. The resort does not sell, trade, or rent personal information and only collaborates with trusted service providers under strict confidentiality.

Are flexible cancellation or amendment options available for direct bookings?

Yes. Direct reservations include flexible cancellation and amendment policies as part of the ‘Why Book Direct’ benefits; specific terms are outlined in each booking confirmation.

Does Cocobay Resort have a gift shop on property?

Yes. A gift shop is located at the Cocoa Coffee Café and carries souvenirs, mementos, snacks, sunscreen, and other small necessities. Current opening hours can be confirmed with Reception.

What electrical voltage and plug type are used in the rooms?

All accommodations are wired at 110 volts and use American-style three-prong outlets, making most North American devices compatible without an adapter.

Is nightly entertainment provided?

Yes. Live entertainment is offered on select evenings each week and may include live bands, a jazz keyboardist, a steel-pan band, or a saxophonist.

Is parking available for guests who rent a car?

Yes. The resort offers complimentary on-site parking for all registered guests.

What is the dress code in restaurants and public indoor areas?

An elegantly casual, smart resort attire is required—think tailored pants, collared shirts, dresses, and swimwear covered by appropriate clothing. Sportswear is not permitted in these spaces.

How does the resort manage mosquitoes and other tropical insects?

Cottages are equipped with mosquito screens and nets, and the property is fogged four times per week for vector control. Insect repellent is also available for purchase in the gift shop.

Is tipping permitted at Cocobay Resort?

Yes. Guests may tip staff at their own discretion to acknowledge exceptional service; gratuities are not mandatory or automatically added.

Does the resort offer a courtesy room for guests with late departures?

Subject to day-of availability, Cocobay provides courtesy rooms that can be reserved in 30-minute blocks to shower and change before leaving; towels and basic amenities are supplied.

Can the resort arrange private airport transfers?

Taxis are usually available outside V.C. Bird International Airport and at the resort, and Cocobay can arrange pre-booked private transfers for an additional cost upon request.

Is Cocobay liable for valuables that are not placed in the in-room safe?

No. While every cottage includes a safe for secure storage, the resort is not responsible for any valuables that guests choose to leave unsecured elsewhere in the room.